REFUND & WARRANTY POLICY
Pre-order refund policy:
If you have purchased NAMFLEG product(s) during the pre-order round, we regret to inform you that there is no refunds on your order unless it is claimed as a defect (please refer to our warranty section). In exchange for one-time deep discounts, customers are expected to sacrifice on small variations on the design (due to production limitations), possible delays in delivery, wait time, as well as a no-refund policy.
Standard refund policy (non-pre-order):
If you are not satisfied with your purchase of NAMFLEG products from namfleg.com for any reason, you have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from namfleg.com, can be returned to NAMFLEG. NAMFLEG products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If you would like to return your NAMFLEG Product, please contact us at email@example.com for instructions and a return authorization number.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable.
Please note that any return shipping duties/taxes charged to NAMFLEG will be deducted from the eligible store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged per our one-year limited warranty. If you need to contact us regarding warranty coverage, send us an email firstname.lastname@example.org.
You will be responsible for paying for shipping to return your item. Shipping costs are non-refundable.
We encourage you to use a shipping method that has tracking features as we cannot issue your refund until we have received your merchandise.
NAMFLEG jewelry is made of 925 sterling silver with champlevé enamel decoration. All pieces were galvanically gold-plated or rhodium-plated (platinum group metal).
Handle jewelry carefully. Avoid mechanical impact on the product, i.e. compression, stretching, shock, do not clean with abrasive agents. Avoid chemical exposure. Enamel contact with alkali, acid and grease, i.e. with detergents and cosmetics, can spoil the appearance of the jewelry. Do not swim in jewelry in the sea, because sea water is an electrolyte, in which a variety of chemical substances damaging for the enamel is dissolved.
In case of damaging the product, please contact NAMFLEG restoration workshop, where our jewelers will determine the nature of damage and will restore your jewelry. Guarantee on earrings’ closures is unlimited. Even if it’s not a warranty case, feel free to contact us for the restoration of your jewelry.
If all above-mentioned recommendations are maintained, NAMFLEG jewelry will become one of your family jewels for centuries. Famous jeweler Carl Faberge created enamel jewelry over 140 years ago, and still after all these years we can admire the original beauty of his creations.
Obtaining warranty services
To obtain warranty service for any Product that is subject to the foregoing warranty, Consumer must notify NAMFLEG (email@example.com) to obtain a Return Material Authorization («RMA») and return the defective Product to the address specified by NAMFLEG in connection with the RMA.
When you will send defective product, please include a copy of your proof of purchase (invoice). For non-warranty work, we will provide you with an estimate for your approval once we have received and assessed the damaged goods.
Please pack and ship all merchandise in an insured postal package.
Please include the following information with your merchandise:
- Your name
- Mailing address (street, city, state, zip code)
- Daytime phone number
- Email address
- Proof of purchase (invoice and/or warranty card)
- A letter explaining the cause for the return
- Please prominently mark on package label «returned for repairs» to expedite customs control.
Disclaimer: NAMFLEG is not responsible for damage, theft or loss during shipping. Please do NOT send watch in full packaging.